- El Dorado International Airport was chosen as the Best Airport in South America over airports such as Lima, Guayaquil, and Sao Pablo and, in the world ranking, it placed 35th, up 8 places from 2021.
- Ecuador’s Mariscal Sucre Airport was selected as the second-Best Airport in South America, recognized in the Best Airport Staff category, and ranked 39th in the world.
- British firm Skytrax, which specializes in air transport quality, measures the satisfaction of users who evaluate different performance indicators based on their experience as travelers on a survey.
Medellín, June 16, 2022. Odinsa, a Grupo Argos concessions company, reported that its airports were recognized this Thursday as the best in South America by the British firm Skytrax, in the framework of the Passenger Terminal Expo and Conference in Paris. This firm, which specializes in international air transportation quality, recognized El Dorado as the Best Airport in South America and Mariscal Sucre as the second-Best Airport in South America, and awarded it the prize in the Best Airport Staff category.
To bestow these awards, which are considered “the Oscars of the airport industry”, Skytrax conducts an annual worldwide user satisfaction survey to learn about their experience. The study involved millions of travelers from around the world, who evaluated the quality and satisfaction standards of airport services such as access experience, comfort, cleanliness, commercial offerings, and security at more than 500 airports.
“We celebrate and appreciate these acknowledgments from users for the efforts undertaken by El Dorado, Mariscal Sucre and their airport communities, who make it possible for the millions of users who transit annually through the terminals to have an excellent experience, with a quality commercial offer, agility in services, innovation, technology and security,” said Mauricio Ossa, CEO of Odinsa.
As for the world ranking, El Dorado ranked 35th, up 8 places from 2021, and the Mariscal Sucre airport ranked 39th, excellent news that confirm the actions that the terminals have implemented in terms of technology, innovation, security, commercial offerings, and services made available to travelers. Highlights include:
- El Dorado Airport (Colombia): the implementation of state-of-the-art technology for fast, comfortable, and safe transit of users with the installation of security gates for automatic registration, self-check-in and self-management kiosks for baggage management, camera sensors to detect crowds, a biometrics system for migration protocol, updating of the mobile application and electric charging stations for vehicles. In addition, the terminal has fully equipped spaces that adapt to passengers’ needs: a wide range of commercial offerings, VIP lounges, common areas and new rest rooms.
- Mariscal Sucre Airport (Ecuador): highlights include the remodeling and expansion of the arrivals and departures halls, which provide modern, efficient, and comfortable spaces for travelers; a new and complete hangar for private aviation; the Smart Airport project with a renewed mobile application that facilitates the travel experience; its alliance with Rappi, which allows users to make secure purchases; and Pet Relief spaces for service animals and pets.
Among the 39 variables evaluated by users and passengers were: comfort, design, and cleanliness of the terminal; quality of service provided by employees; smoothness of airport processes such as check-in, security, and migration; access to the airport and public transportation, among others.
“Together with our concessions, we will continue working on the implementation of solutions, services and technology that strengthen the user experience and continue to position the terminals as benchmarks of connectivity, quality and sustainability in the region and the world,” added Mauricio Ossa, CEO of Odinsa.
Finally, it should be noted that El Dorado and Mariscal Sucre have a 5-star COVID-19 safety rating, the highest level awarded by Skytrax, and 4 and 5-star ratings for service quality, respectively, awarded by the same firm, after exhaustive audits that assessed the general performance and quality of the terminals’ services.
For additional information contact:
Viviana Arroyave, Communications Director of Odinsa /email@example.com / 317 6469218
Eliana Villada, Communications Coordinator / firstname.lastname@example.org / 301 2505559
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